If you contact us via WhatsApp or Facebook Messenger, your personal data will be processed by Moore DRV for the purposes and through the means set out below:
A. Purposes and bases
| Purpose | Basis |
|---|
| 1 | responding to, and handling, the question you ask us via WhatsApp or Facebook Messenger in relation to a service we already provide to you | execution of contract |
| 2 | responding to, and handling, the question you ask us via WhatsApp or Facebook Messenger in relation to a subject other than a service already provided to you | legitimate interest |
Insofar as the basis for processing personal data for a purpose is based on the existence of a legitimate interest (balancing the interest of the processing controller vs. the interest of the data subject), the legitimate interest of Moore DRV or third party (per purpose) is formulated below:
| Purpose | Legitimate interest | From whom? |
|---|
| A.2 | enable Moore DRV to respond to contact made by you via WhatsApp or Messenger and provide you with an answer to your question and/or comment | Moore DRV |
Note on purpose A.1 and A.2
Moore DRV allows you to connect via messenger apps WhatsApp and Facebook Messenger. Moore DRV notes that by using the messenger services of WhatsApp and Facebook Messenger, respectively, the latter process personal data about you. This data may be used by WhatsApp and Facebook Messenger to create or enrich a profile of you and, based on this, undertake direct marketing activities towards you. WhatsApp and Facebook Messenger are themselves responsible for those processing operations. Moore DRV only uses WhatsApp and Facebook Messenger to communicate with you and therefore not to undertake direct marketing activities towards you ourselves.
Messages sent through WhatsApp are end-to-end encrypted. WhatsApp therefore does not know the content of our communications. WhatsApp does process your metadata when using WhatsApp. Moore DRV advises you to take note of WhatsApp’s privacy notice so that you are aware for what purposes and on what bases they process personal data from you, and which personal data.
Messages sent via Facebook Messenger are not encrypted by default. However, encryption can be enabled. In addition to your meta data, Facebook Messenger also processes data relating to search history, location and financial data when using Facebook Messenger, among other things. Moore DRV advises you to take note of Facebook Messenger’s privacy statement so that you are aware for what purposes and on what bases they process personal data from you, and which personal data.
B. (Categories) of personal data
Moore DRV may process the following (categories of) personal data for each purpose from you as a data subject.
| Purpose | (Categories) of personal data |
|---|
| A.1 | • WhatsApp or Facebook Messenger account name • phone number (if via WhatsApp) • IP address (if via Messenger) • your question/comment/provided data in app/chat message • our response to your question/comment |
| A.2 | • WhatsApp or Facebook Messenger account name • phone number (if via WhatsApp) • IP address (if via Messenger) • your question/comment/provided data in app/chat message • our response to your question/comment |
C. Obligation to provide personal data
The provision of certain personal data is mandatory/necessary if you contact us via Whatsapp or Facebook Messenger. Personal data necessary for Moore DRV to respond to your contact request are indicated with an * under B. Personal data that Moore DRV is legally obliged to process are indicated under B by a **. Should you not wish to provide these mandatory details to Moore DRV, Moore DRV cannot process your contact request.
D. (Categories) of recipients
The following (categories of) recipients may receive personal data from you in the context of your contact request via WhatsApp or Facebook Messenger:
| (Categories) of recipients |
|---|
| Internal | External |
| • IT department | • Ask Roger/Roger365.io |
| • marketing and communications department | • Microsoft (Teams and CRM) |
| • relationship managers | • WhatsApp |
| • involved consultant(s) | • Facebook Messenger |
| • CM.com |
E. Source of personal data
The personal data that Moore DRV processes from you as a data subject comes from, or may come from:
| Source of personal data |
|---|
| • yourself |
| • generated by Moore DRV itself |
| • WhatsApp (communication data) |
| • Facebook Messenger (communication data) |
| • Microsoft (communication data) |
| • Company.info |
| • Kamer van Koophandel |
F. Retention periods
Moore DRV will retain your personal data for the periods indicated below. After expiry of these retention periods, the personal data in question will be deleted/destroyed by Moore DRV:
| Purpose | Retention period |
|---|
| A.1 | for a maximum period of one (1) year, from the day there was last contact between us and you based on the contact request and no further contact has taken place between us during these twelve (12) months. |